OSS/BSS Market Size | Opportunity Analysis Report by 2028

“Global OSS/BSS market size is projected to cross $130 billion by 2028, suggests a Global Market Insights, Inc. report”

The global billing support system (BSS) and operation support system (OSS) market has undergone a digital transformation recently, and business executives are enthusiastic about investing in the new solutions launched by industry leaders. Large network operators have dramatically advanced their offering of standalone OSS apps as the telecom sector is undergoing notable digitalization.

Even modest telecom carriers now run hundreds of frequently disparate apps, devices, and business systems that are driven by various technologies ranging from optical to Ethernet. Accenture Plc, Cisco Systems, Inc., CSG Systems International, Inc., Comarch SA., Hewlett Packard Enterprise (HPE), Huawei Technologies Co., Ltd., an IBM Corporation are counted amongst the leading OSS/BSS companies worldwide.

Let us take a look at some of the key trends that could strengthen OSS/BSS market forecast over 2022-2028:

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Addressing the challenge of data security in the telecom industry

With the deployment of new technologies, data security has become a key priority for telecommunication businesses. 5G and IoT, for example, broaden the surface area that attackers may target. A recent cybersecurity incident demonstrates that threats can be extremely serious. A hacker gained access to 50 million T-Mobile user details in 2021. To overcome such security concerns, telecom firms are increasingly looking towards cloud-based solutions for network security.

Citing an example, LIWA SAS, a leading multi-service company, recently selected Cyan AG, a leading provider of BSS/OSS platform services for the telecom industry, to roll out its OSS/BSS platform that enables mobile virtual network operators to work through a cloud-based service hub. For MVNOs seeking ultimate independence from host operators, Cyan’s seamless BSS/OSS & MVNE platform provides a unique, one-stop-shop solution. The revolutionary design offers end-to-end support, including mobile network connectivity, product administration, real-time charging, and digital customer experience management.

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Smooth transition to 5G

Telecom companies globally are starting to build out 5G networks in anticipation of higher data volumes. According to research, 5G small-cell deployments are likely to exceed 4G small cells by 2024, with the overall installed base of 5G deployment expected to reach 13.1 million by 2025.

This new standard is about 100 times faster than 4G and has 1,000 times more bandwidth, providing an exponential gain in functionality: considerably better capacity and dependability, drastically lower latency, decreased energy consumption, and mass connection for devices. To achieve the 5G objective, companies are modernizing their traditional OSS & BSS infrastructure to an event-driven workflow approach entailing the adoption of intelligence state, cloud, and complete digital transformation.

Accelerating digital transformation with cloud-based OSS/BSS solutions

With business operations migration to the cloud on the rise, the BSS segment is poised to profit from this increased agility and operational efficiency. According to cybercrime estimates, the quantity of data stored on cloud servers would exceed 100 Zettabytes by 2025. In September 2021, STL, a leading digital network integrator, announced its collaboration with Sabafon to move from old billing systems to a completely Cloud-native SaaS-based OSS and BSS solution.

STL is an industry-leading digital network integrator that assists telcos, cloud firms, citizen networks, and large-scale organizations in providing superior consumer experiences. During the 5-year period, the company will employ a CRM system implemented in a public cloud architecture.

According to Right Scale’s annual State of the Cloud Report for 2019, 91% of firms utilized public cloud and 72% used private cloud. Most businesses use both choices, with 69% opting for a hybrid cloud solution. The growing adoption of customized cloud OSS and BSS solutions and services has prompted companies to enhance customer experience by bundling services. Customized cloud OSS & BSS solutions and services are gaining popularity as service possibilities expand and the IT architecture of cloud service providers becomes more complicated.

Report Content

Chapter 1   Methodology & Scope

1.1    Scope & definitions

1.2    Methodology & forecast parameters

1.3    Region wise COVID-19 impact analysis

1.3.1    Americas

1.3.2    Europe

1.3.3    Asia Pacific

1.3.4    MEA

1.3.5    CIS

1.4    Regional trends

1.4.1    Americas

1.4.2    Europe

1.4.3    Asia Pacific

1.4.4    MEA

1.4.5    CIS

1.5    Data Sources

1.5.1    Secondary

1.5.2    Primary

1.6    Industry glossary

Chapter 2   Executive Summary

2.1    OSS/BSS industry 360º synopsis, 2018 – 2028

2.2    Business trends

2.3    Regional trends

2.4    Solution trends

2.5    Deployment model trends

2.6    Enterprise size trends

2.7    Application trends

Chapter 3   OSS/BSS Industry Insights

3.1    Introduction

3.2    Impact of COVID-19 outbreak

3.2.1    Global outlook

3.2.2    Impact by region

3.2.2.1    Americas

3.2.2.2    Europe

3.2.2.3    Asia Pacific

3.2.2.4    MEA

3.2.2.5    CIS

3.2.3    Impact on industry value chain

3.2.3.1    Suppliers

3.2.3.2    OSS/BSS technology providers

3.2.3.3    Marketing and distribution channels

3.2.4    Impact on competitive landscape

3.2.4.1    Strategy

3.2.4.2    Distribution chain

3.2.4.3    Business growth

3.3    Industry ecosystem analysis

3.3.1    Network hardware solution suppliers

3.3.2    OSS/BSS software providers

3.3.3    Communication BSS providers

3.3.4    System integrators

3.3.5    Cloud BSS providers

3.3.6    Managed BSS providers

3.3.7    End users

3.3.8    Profit margin analysis

3.3.9    Vendor matrix

3.4    Evolution of OSS/BSS

3.5    Benefits of OSS/BSS

3.6    OSS/BSS architecture

3.7    Technology & innovation landscape

3.7.1    Big Data analytics

3.7.2    5G commercialization

3.7.3    Next-generation OSS/BSS

3.8    Patent analysis

3.9    Investment portfolio

3.10    Regulatory landscape

3.10.1    Open Digital Architecture Initiative (TM Forum)

3.10.2    The General Data Protection Regulation (GDPR), Europe

3.10.3    The Federal Trade Commission (FTC) Act

3.10.4    Classified Catalogue of Telecommunication Businesses, MIIT

3.10.5    Cloud Computing Regulatory Framework, CITC (Saudi Arabia)

3.10.6    Health Insurance Portability and Accountability Act (HIPAA)

3.11    Industry impact forces

3.11.1    Growth drivers

3.11.1.1    Surge in demand for BSS assurance

3.11.1.2    Growing need for lowering operational expenses (OPEX)

3.11.1.3    Growing adoption of convergent billing systems

3.11.1.4    Increasing trend of outsourcing OSS/BSS BSSs

3.11.1.5    Growing adoption of cloud platforms among CSPs

3.11.2    Industry pitfalls & challenges

3.11.2.1    Reluctance to migrate from legacy system

3.11.2.2    Availability of open-source platforms

3.12    Growth potential analysis

3.13    Porter’s analysis

3.14    PESTEL analysis

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